Frequently Asked Questions

 

I’m trying to connect to Remote Support, and it stays “connecting”, but no one answers. What should I do?

The desktop shortcut remote support is not available any more. Now we have a new, modern and fast support system. Do you can speak direct to us by the chat on the footer. Just type your name, departmament, and click on button "start chat". This chat you can do questions about any ours services or products in real time and require technical services from the service desk team.

Can I use Zscan in a network?

Zscan works perfectly in a network. Although, the data, images and reports are stored and organized in the server computer. This facilitates the early patient registration, and allows reports to be modified in another workstation connected to the local area network.

Is Zscan IOS compatible?

No. The IOS compatible version of Zscan still under development.

How does the Zscan Software support work? Is it free?

Zscan is proud to have high-level technical support, with remote access capabilities, so we can assist our clients in real time. This service is free for the initial 12 months after the system’s purchase. After this period, the client will only pay whenever the remote support is needed, or, if convenient, may purchase one of our available support system packages. For more information, go to our Products and Services website section.

Will I lose all the data after the trial period is expired?

You can work in trial mode for 30 days. After the full version’s purchase and installation, all the data will be reactivated, that means you will not lose any information.

How does the Technical Support work?

You can contact our technical support through:

- Telephone - 0055 62 3273-8034

- SKYPE - Add any of the following accounts: zscan1 or zscan2

- Chat - Access our support section in our website www.zscansoftware.com

- Remote support - Since version 6, the support can be requested directly through the software. Click on “Help” button and then select the option “Request remote support”. After this, an analyst will assist you shortly.

Does Zscan’s license expire?

No, the Zscan’s image capturing and reporting system licenses, purchased from 2015 up to date, will not expire. Although, their warranty, services and support, will be valid in accordance to the contract with the seller. If your computer presents malfunctions, the software can be installed again using the exclusive serial number. And also, if you have a data base backup, the system will keep all your information. Although, if this occurs after the technical support gratuity period has expired, a fee will be charged for the service. Zscan will only guarantee the proper functioning of its system when the computer meets all the requirements and technical specifications (hardware and operating system) from its particular version.

The license’s payment is made once or monthly?

The license’s payment is made once.

- How can I contact Zscan?

PHONES:

Support: +55 62 3273-8034

Commercial: +55 62 9 9612-1120

e-mail: help@zscansoftware.com

Address (for mail): Rua Cruz Alta Nº1724 Chacara 357 Jardim Novo Mundo - Goiania Goias. CEP 74715-160